Welcome to ShopCatty 

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products and services available through shopcatty

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Our Store

Store Name: ShopCatty
Website: shopcatty.com
Business Address: India
Email: suupport@shopcatty.com

ShopCatty operates an online e-commerce store offering products to customers in accordance with these Terms and applicable Indian laws.

2. Account Terms

You may be able to create an account to use certain features of our website.

When creating or using an account, you agree to:

• Provide accurate and complete information.

• Keep your account information up to date.

• Keep your account credentials confidential.

• Be responsible for activity carried out through your account.

• Notify us promptly if you believe your account has been accessed without authorisation.

You must not use another person's account or provide false information in order to create or maintain an account.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively or in violation of these Terms.

You may also place an order without creating an account if our website provides a guest-checkout option.

3. Eligibility

By using our website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide is accurate.

• You will use the website only for lawful purposes.

• You will comply with these Terms and applicable Indian laws.

If you are purchasing on behalf of a business or organisation, you confirm that you have authority to make the purchase.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate and up to date.

However:

• Product colours may appear slightly different depending on your device or screen.

• Product images may sometimes be illustrative or representative.

• Packaging may vary from images shown on the website.

• Product specifications may change where permitted by the manufacturer or supplier.

• Availability may change without notice.

We do not guarantee that every product description, image, specification or other website content will always be completely error-free.

If we discover a significant error affecting your order, we may contact you to offer an appropriate resolution, including cancellation where applicable.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you place the order, subject to correction of obvious pricing errors and applicable taxes or charges.

Where applicable, additional charges such as:

• GST or other applicable taxes

• Shipping charges

• Delivery charges

• Other applicable fees

will be displayed during checkout or otherwise communicated before completion of the purchase.

6. Payment

We accept payment methods made available on our website, which may include:

• Credit cards

• Debit cards

• UPI

• Net banking

• Wallets/PayPal

• Other payment methods supported by our payment providers

Payment information may be processed through third-party payment gateways.

We do not generally store complete payment credentials such as card numbers, CVV numbers or UPI PINs on our own systems.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

If a payment is declined, reversed or otherwise unsuccessful, we may cancel or hold the order until successful payment is received.

7. Promotions, Discounts and Coupons

We may occasionally offer promotional codes, discounts, sales or other special offers.

Unless otherwise stated:

• Promotional offers cannot be combined.

• Each promotional code may have specific conditions or expiry dates.

• Offers may be limited to particular products or customers.

• We reserve the right to withdraw or modify a promotion where permitted by law.

• Promotional offers are subject to availability.

Any specific terms displayed with a promotion will apply in addition to these Terms.

8. Order Placement and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After receiving an order, we may send an order acknowledgement or confirmation.

An order confirmation does not necessarily mean that we have accepted the order if acceptance is subject to further verification or availability.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or listing error.

• We suspect fraudulent or unauthorised activity.

• The delivery address cannot be serviced.

• The order appears to be placed for unlawful purposes.

• There are unusually large or suspicious quantities.

• Required payment has not been successfully received.

• The order violates these Terms.

If we cancel an order after payment has been received, we will process an applicable refund using the available payment/refund method.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed at checkout or communicated to you.

Estimated delivery timelines may vary depending on:

• Product availability

• Delivery location

• Courier or logistics provider

• Weather conditions

• Public holidays

• Operational disruptions

• Events outside our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Orders may be delivered in multiple shipments where applicable.

Once an order has been handed over to the delivery provider, delivery may also be subject to the provider's operational conditions.

You are responsible for providing an accurate and complete delivery address and contact information.

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional charges or other consequences may apply where permitted by law.

10. Delayed, Lost or Damaged Deliveries

If your order is significantly delayed, lost or arrives damaged, please contact us at:

support@shopcatty.com

Please provide your order number and relevant details.

Where appropriate, we may coordinate with the delivery provider to investigate the issue and determine the appropriate resolution.

If a product arrives visibly damaged, we recommend documenting the condition of the package and product and contacting us as soon as reasonably possible.

11. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Return & Refund Policy, which forms part of these Terms.

Before placing an order, customers should review the applicable return conditions, including:

• Eligible products

• Return time limits

• Product condition requirements

• Non-returnable products

• Exchange conditions

• Refund procedures

• Return shipping arrangements

Our current Return & Refund Policy is available at:

[RETURN POLICY URL]

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable Indian law.

12. Refunds

Where a refund is approved, the refund will generally be processed using the applicable original payment method or another legally permitted method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

We will not be responsible for delays caused solely by banks, payment processors or other third-party financial institutions.

13. Prohibited Uses

You must not use our website or services to:

• Violate any applicable law or regulation.

• Commit fraud or facilitate fraudulent activity.

• Provide false or misleading information.

• Impersonate another person or business.

• Attempt to gain unauthorised access to our website or systems.

• Introduce malware, viruses or other harmful code.

• Interfere with the security or operation of our website.

• Scrape, copy or systematically reproduce website content without permission.

• Use automated systems to place fraudulent or abusive orders.

• Purchase products for unlawful purposes.

• Abuse promotional offers, discounts or referral programmes.

• Attempt to bypass security or access restrictions.

• Use our website to harm, harass or deceive others.

We may suspend access, cancel orders or take other appropriate action where we reasonably believe prohibited activity has occurred.

14. Intellectual Property

Unless otherwise stated, the content on our website, including:

• Logos

• Brand names

• Product descriptions

• Graphics

• Photographs

• Website design

• Text

• Videos

• Icons

• Other original content

is owned by or licensed to ShopCatty and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping companies, analytics providers, advertising platforms and other service providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent policies, practices, availability or content of third-party websites or services.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from errors.

• All website information will always be completely accurate or current.

• The website will be free from every possible security threat.

Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot legally be excluded under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ShopCatty will not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of our website or products where such liability may lawfully be excluded.

We will not be responsible for losses resulting from circumstances beyond our reasonable control, including certain failures of telecommunications networks, payment systems, delivery providers, natural events, government actions or other events outside our reasonable control.

Nothing in these Terms is intended to:

• Exclude liability that cannot legally be excluded.

• Limit statutory consumer rights.

• Exclude liability for fraud or other liability that cannot legally be restricted.

Where liability may legally be limited, our liability will be limited to the extent permitted under applicable law.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Fires

• Epidemics or pandemics

• War or civil unrest

• Government restrictions

• Strikes

• Transportation disruptions

• Internet or telecommunications failures

• Courier or logistics disruptions

• Power outages

• Other extraordinary events beyond our reasonable control

We will make reasonable efforts to resume affected services as soon as reasonably possible.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

 

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business

• Products and services

• Website functionality

• Payment or shipping arrangements

• Applicable laws

• Business practices

The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by law.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to remain in effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the applicable terms governing your use of our website and purchase of products from us, subject to applicable law.

23. Governing Law and Indian Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction available to consumers under applicable law, disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the competent courts and authorities in [CITY, STATE, INDIA].

Nothing in this section is intended to prevent a consumer from exercising any statutory right to approach a competent consumer commission, court or other authority available under applicable Indian law.

24. Contact Us

If you have questions about these Terms, an order, payment, delivery, returns or any other matter, please contact us:

ShopCatty

Email: support@shopcatty.com

Business Address: India

ShopCatty
shopcatty.com