Shipping & Delivery Policy

Last Updated: October 2026

At ShopCatty, we want your shopping experience to be simple, convenient and transparent.

ShopCatty operates as an online e-commerce store using a flexible dropshipping and third-party fulfilment model. Depending on the product, supplier, availability and delivery location, your order may be fulfilled and shipped directly by one of our trusted suppliers or fulfilment partners through an appropriate courier or logistics provider.

This policy explains how shipping and delivery work when you shop with us.

1. Where We Ship

ShopCatty currently offers shipping across India, subject to product and PIN-code serviceability.

Delivery availability may vary depending on:

• Your PIN code

• Product availability

• Product size or nature

• Supplier or fulfilment location

• Courier coverage

• Remote or restricted delivery areas

• Current logistics conditions

If a particular product cannot be delivered to your location, this may be identified during checkout or we may contact you after receiving your order.

2. How ShopCatty Fulfilment Works

Because ShopCatty uses a dropshipping-based fulfilment model, we do not necessarily hold every product in our own physical warehouse.

The typical process is:

You place an order → Payment is confirmed → Order is processed → Supplier/fulfilment partner prepares the product → Courier collects the shipment → Shipment is delivered to you.

Our suppliers or fulfilment partners may ship products directly to customers on behalf of ShopCatty, which is a standard feature of the dropshipping model.

This model allows us to offer a wider range of products while keeping inventory and warehousing requirements flexible.

3. Order Processing Time

Most orders are processed within 2–4 business days after successful payment and order confirmation.

Processing may include:

• Payment verification

• Order confirmation

• Product availability confirmation

• Supplier processing

• Packaging

• Shipment preparation

• Courier booking and pickup

Processing time is separate from delivery time.

For example, an order may take 2–4 business days to process and an additional 5–10 business days to reach the customer.

Orders placed on weekends or public holidays may begin processing on the next business day.

During major sales, festive periods, unusually high demand or other operational circumstances, processing may occasionally take longer.

4. Estimated Delivery Time

For most locations in India, orders are expected to arrive within approximately:

5–10 business days after dispatch

Because products may be fulfilled from different locations and through different courier networks, actual delivery time can vary.

Some products or locations may be delivered sooner, while certain remote locations or products requiring additional handling may take longer.

The estimated delivery timeframe displayed on the product page, checkout or order communication should be considered the most relevant estimate for that particular order.

Shopify recommends that dropshipping stores use realistic delivery ranges because supplier processing and carrier transit times can vary.

5. Shipping Charges

ShopCatty aims to keep shipping simple and transparent.

Standard Shipping

Free Standard Shipping on eligible orders.

Where a shipping charge applies to a particular product, location or order, the applicable amount will be clearly displayed during checkout before payment is completed.

Shipping charges may vary depending on product characteristics, destination, courier availability and other fulfilment considerations.

Indian e-commerce rules require relevant delivery/shipment information and applicable charges to be made available to consumers.

6. Express Shipping

At present, standard delivery is the primary shipping option offered by ShopCatty.

Where faster delivery is available for a particular product or location, the applicable option, cost and estimated delivery period will be displayed at checkout.

We do not guarantee express delivery unless a specific guaranteed delivery commitment is expressly displayed for the order.

7. Multiple Products and Separate Shipments

If you purchase multiple products in one order, your products may sometimes arrive in separate packages.

This may happen because:

• Products are supplied by different suppliers.

• Products are located at different fulfilment centres.

• Products have different processing times.

• Different courier partners are used.

• Products become available for dispatch at different times.

As a result, you may receive different tracking numbers and different delivery dates for products purchased in the same order.

You do not need to be concerned if one item arrives before another. If your order has multiple shipments, we will provide available tracking information for the respective shipments.

8. Courier and Delivery Partners

ShopCatty may use different courier, logistics and fulfilment partners depending on:

• Delivery PIN code

• Product

• Shipment size and weight

• Supplier location

• Courier serviceability

• Delivery availability

• Operational requirements

• Service performance

Therefore, we do not guarantee a particular courier company for every order.

The courier or logistics partner selected for your order may differ from one order to another.

9. Order Tracking

Once your order has been dispatched and tracking information becomes available, we will provide tracking details through the available communication method, which may include email, SMS, WhatsApp or your ShopCatty order information.

Tracking information may include:

• Courier name

• Tracking/AWB number

• Shipment status

• Tracking link

After dispatch, it may take some time for the courier's tracking system to register the shipment.

If tracking information has not updated for several business days, please contact us at:

support@shopcatty.com

Please include your order number so that we can investigate the shipment.

10. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe. However, delivery dates can sometimes change because of circumstances beyond our direct control.

Possible causes include:

• Courier delays

• Supplier processing delays

• High order volumes

• Festive seasons and holidays

• Weather conditions

• Natural events

• Transportation disruptions

• Remote-location delivery

• Incorrect or incomplete address information

• PIN-code serviceability issues

• Local restrictions

• Technical or operational problems

• Other unforeseen circumstances

An estimated delivery timeframe is therefore not an absolute guarantee of delivery on a particular date, unless we expressly state otherwise.

If a significant delay occurs, we will make reasonable efforts to assist you and communicate relevant information available to us.

11. Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

Email: support@shopcatty.com

Please provide:

• Order number

• Name used for the order

• Tracking number, if available

• Delivery PIN code

We may contact the relevant supplier, fulfilment partner or courier to investigate the shipment.

Please understand that courier investigations can take additional time depending on the logistics provider.

12. Lost or Missing Shipments

If a shipment appears to be lost or remains undelivered for an unusually long period, ShopCatty may initiate an investigation with the relevant courier or fulfilment partner.

Depending on the circumstances and applicable policies, the resolution may include:

• Additional delivery attempts

• Replacement

• Refund

• Another appropriate resolution

Any refund or replacement will be handled in accordance with our Return & Refund Policy and applicable law.

13. Delivered but Not Received

If the courier tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

Before contacting us, we recommend checking:

• With family members or others at your address

• With building security/reception

• With neighbours

• Around the delivery location

• Your SMS, email or courier notifications

We will make reasonable efforts to investigate the delivery with the courier partner.

14. Incorrect Delivery Information

Customers are responsible for providing accurate:

• Name

• Mobile number

• House/building information

• Street/locality

• City

• State

• PIN code

Please carefully check your delivery information before completing your order.

If a shipment cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, unavailable recipient, refusal to accept delivery or repeated failed delivery attempts, the courier may return the shipment to the sender or fulfilment location.

Where applicable, additional shipping or re-shipping charges may be incurred.

15. Return to Origin (RTO)

If a shipment cannot be delivered and is returned to the sender or fulfilment location, it may be treated as a Return to Origin (RTO).

Possible reasons include:

• Incorrect address

• Incorrect phone number

• Customer unavailable

• Customer refusal

• Repeated failed delivery attempts

• PIN-code/serviceability issue

• Other delivery-related circumstances

Where the failed delivery is caused by incorrect or incomplete information supplied by the customer or refusal/unavailability on the customer's part, any applicable re-shipping or other charges will be handled according to the order's circumstances and our Return & Refund Policy.

We will make reasonable efforts to assist customers in genuine delivery situations.

16. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

We recommend:

1. Taking clear photographs of the outer package.

2. Photographing the product and internal packaging.

3. Keeping the original packaging.

4. Contacting ShopCatty with your order number.

5. Providing photographs or videos if requested.

This information may be required to help us raise a claim with the relevant courier, supplier or fulfilment partner.

Product damage and replacement/refund requests are handled according to our Return & Refund Policy and applicable law.

17. International Shipping

International Shipping: Currently Not Available

At the present time, ShopCatty primarily serves customers within India and does not offer standard international shipping.

If ShopCatty introduces international shipping in the future, the applicable countries, delivery times, shipping charges, customs requirements, duties, taxes and other conditions will be published separately.

International shipping availability may vary by product and destination.

18. Customs, Duties and Taxes

For orders delivered within India, applicable taxes and charges will be handled according to the applicable pricing and tax requirements for the order.

If ShopCatty introduces international shipping in the future, customers may be responsible for customs duties, import taxes, local taxes, customs clearance fees or other charges imposed by the destination country unless ShopCatty expressly states otherwise.

Such charges can vary by country and are generally outside ShopCatty's direct control.

19. Changes to Shipping Arrangements

ShopCatty may change its shipping arrangements from time to time, including:

• Courier and logistics partners

• Suppliers and fulfilment partners

• Shipping methods

• Delivery areas

• Processing times

• Estimated delivery periods

• Shipping charges

• Free-shipping offers

• Tracking methods

• Fulfilment locations

Such changes may occur because of product availability, supplier arrangements, courier coverage, operational requirements, service performance, customer demand, seasonal conditions, business expansion or other commercial and logistical considerations.

We will make reasonable efforts to provide customers with accurate shipping information applicable to their order.

20. Important Shipping Disclaimer

ShopCatty operates an e-commerce business using a flexible dropshipping and third-party fulfilment model. Therefore, delivery times, processing periods, shipping methods, shipping charges, fulfilment locations, courier partners, supplier arrangements, serviceability, tracking procedures and other shipping-related matters may vary depending on the product, supplier, fulfilment partner, destination, PIN code, courier network, availability, seasonal demand, operational conditions and other circumstances.

All delivery timeframes provided by ShopCatty are estimates unless a specific delivery commitment is expressly stated. Actual delivery may be earlier or later than the estimated timeframe.

ShopCatty may change, update, replace or discontinue particular suppliers, fulfilment partners, courier services, shipping methods, delivery areas, shipping charges or other business and shipping arrangements as the nature and requirements of our business evolve.

Similarly, our business model, product range, fulfilment process, working arrangements, delivery procedures and shipping policies may change from time to time based on supplier availability, customer demand, geographical location, courier serviceability, operational requirements, market conditions and other business considerations.

The shipping arrangements applicable to your order will be those communicated to you at the time of purchase, subject to applicable law.

Nothing in this Shipping Policy is intended to remove, restrict or override any consumer right or legal protection that cannot legally be excluded under applicable Indian law.

21. Contact Us

For questions regarding shipping, delivery or your order, please contact:

ShopCatty

Email: support@shopcatty.com

Customer Support Hours: Monday–Saturday, 10 AM–6 PM

Please include your order number whenever contacting us about an existing order.

ShopCatty
Discover. Choose. Enjoy.

Last Updated: October 2026