At ShopCatty, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through shopcatty.com

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

ShopCatty is an e-commerce business operating through shopcatty.com

Email:
support@shopcatty.com

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Information You Provide

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone/mobile number

• Order and purchase information

• Product preferences and enquiries

• Information you provide when contacting customer support

• Information you provide in connection with returns, refunds or exchanges

• Any other information you voluntarily provide to us

B. Payment Information

Payments may be processed through third-party payment providers.

We generally do not directly store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on our own systems.

Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

C. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate location derived from technical information

• Pages viewed

• Time spent on pages

• Referring website

• Website interactions

• Date and time of access

• Other technical or usage information

We use this information primarily to operate, secure, maintain and improve our website and services.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Process and fulfil orders

• Deliver products to you

• Process payments, refunds, returns and exchanges

• Communicate with you about your orders

• Respond to customer-service enquiries

• Provide information about products and services

• Improve our website, products and customer experience

• Personalize your shopping experience

• Detect and prevent fraud, abuse and unauthorized activity

• Maintain website and payment security

• Analyze website traffic and performance

• Send promotional communications where permitted and where appropriate consent or another lawful basis is required

• Comply with applicable laws, regulations and lawful requests

• Protect our legal rights and interests

• Perform other purposes disclosed to you at the time information is collected

We aim to collect and use personal information only to the extent reasonably necessary for the relevant purpose.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

• Keeping your shopping cart functioning

• Remembering your preferences

• Maintaining login or session functionality

• Understanding website traffic and usage

• Improving website performance

• Measuring advertising effectiveness

• Providing relevant marketing or advertising

• Detecting security issues and preventing fraud

Some cookies may be placed by third-party services that operate on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping-cart or checkout functionality.

Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or similar technologies.

5. Third-Party Services

We may use trusted third-party service providers to help operate our business and website.

These may include:

• Shopify and related Shopify services

• Payment gateways and payment processors

• Shipping and delivery partners

• Order fulfilment providers

• Website analytics services

• Advertising and marketing platforms

• Email and communication providers

• Customer-support tools

• Fraud-prevention and security services

• Technology and hosting providers

These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted or required by law.

Important: The exact third-party services used by ShopCatty should be listed or reviewed before publishing this policy.

6. Sharing of Information

We may share personal information where reasonably necessary with:

• Payment service providers

• Shipping and logistics partners

• Order fulfilment providers

• Technology and hosting providers

• Customer-support providers

• Analytics and advertising providers

• Professional advisers, such as legal or accounting advisers

• Government authorities or law-enforcement agencies where legally required

• Other service providers necessary to operate our business

We do not sell your personal information as a standalone product to third parties.

We may also disclose information where necessary to prevent fraud, protect our website or users, enforce our terms, or protect our legal rights.

7. Data Security

We take reasonable and appropriate measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Security measures may include:

• Secure website connections

• Access controls

• Restricted access to personal information

• Use of reputable technology and payment providers

• Security monitoring and fraud-prevention measures

• Appropriate organizational and technical safeguards

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions

• Provide customer support

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with legal, tax, accounting or regulatory obligations

• Enforce agreements and protect our legal rights

When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law and our retention practices.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights concerning your personal information, including rights to:

• Request information about the personal data we process about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Request information regarding how your personal data is processed

• Raise a grievance regarding our processing of your personal information

• Exercise other rights available under applicable data-protection law

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may need to be retained where required by law or where we have a legitimate or legal reason to retain it.

The Digital Personal Data Protection Act, 2023 provides for consent requirements and rights including withdrawal of consent, subject to applicable conditions and legal requirements.

To exercise a privacy-related right, contact us at:

support@shopcatty.com

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us at support@shopcatty.com so that we can review the matter and take appropriate action.

11. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

• New products

• Special offers

• Discounts

• Promotions

• Store updates

• Other marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at support@shopcatty.com

Transactional communications, such as order confirmations, shipping updates and important service messages, may still be sent when necessary to fulfil your order or provide our services.

12. International Data Processing

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

The specific locations may depend on the third-party services used by ShopCatty.

13. Links to Other Websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices

• Our website or services

• Technology

• Applicable laws and regulations

• Third-party services we use

When we make changes, we may update the “Last Updated” date at the top of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

ShopCatty
Email: support@shopcatty.com
Business Address: India

Privacy / Data Requests

For requests relating specifically to your personal information, please include sufficient details for us to understand and verify your request.

We will review and respond to requests in accordance with applicable law.

16. Governing Law

This Privacy Policy is intended to operate in accordance with the applicable laws of India.

Any matters relating to privacy and personal-data processing will be subject to the applicable laws and regulations in force in India.

ShopCatty
shopcatty.com